Returns Policy

Customers are required to present their original tax invoice.

Please consider your purchase. We will not refund you if you simply decide you no longer want the item.

Most goods will be refunded or exchanged if they are returned within 10 business days of purchase and fall under the following criteria:

-If they were defective when purchased or failed due to a design or manufacturing flaw or do not comply with requirements and standards in terms of safety and quality.

-Should a product be defective the product should be sent back to the store in its original packaging.
Ride On Jack reserves the right to refer returned goods for technical assessment by the manufacturer.

Refunds will be finalised within 7 business days.

Returned goods must be

*In its original packaging; and
*In its original condition
*No returns will be accepted if:

Goods have been altered in any way; and
Are not accompanied by an invoice or till slip
*Please note that Return courier/postage fees will be for your own expense or at the discretion of Ride On Jack management.